JOBS AT UOP (HONEYWELL)

UOP is a wholly owned subsidiary of Honeywell. It is an international supplier of process technology, products, engineered systems and technical services to the petroleum refining, petrochemical, gas processing and energy industries and is a leader in the research and development of petroleum and petrochemical processing. Our broad objectives center on the continual development and improvement of petroleum refining, petrochemical, gas production, energy and chemical production technology. UOP is currently recruiting for a Continuing Service Account Manager (Africa) to be based in Guildford – willing to relocate and organize work permits. The Continuing Service - Account Manager (CS-AM) position is a challenging role, which involves providing technical support to UOP's Service Agreement customers, primarily in the area of ongoing operations of UOP's licensed units. Ensuring customer satisfaction with UOP processes and products, understanding the customers' needs, fostering and maintaining strong customer relationships, and looking for opportunities for further UOP business are the main aspects of the role. This role is to manage the relationships with our customers in Africa and will involve travel. The successful candidate needs to be a strong problem solver, able to manage his/her own time and efforts, be a keen learner, be comfortable working both independently and with cross-departmental teams, and have good communication skills. He/she should have wide knowledge of refining technologies, ideally with direct experience of UOP technologies. He/she must be able to handle in depth technical discussions and will be expected to play a leading role in problem resolution from both a technical and commercial viewpoint. Position Accountabilities: Manage the customer relationship for an identified customer base: a) build strong relationships with customers' personnel across several levels of organisation, b) become knowledgeable about the customers' refinery configuration, their operating goals and strategies, and how UOP products and services fit or could fit into these, c) oversee customer interactions with UOP. Visit customers' sites regularly for in-depth discussions and consultation on current operations, potential improvements in operations, other discussions on technology transfer issues. Proactively engage customers to obtain and/or review operating data to enable value added technical support. Manage the troubleshooting efforts for your assigned customers with the help of UOP's Technical Service Departments as necessary to ensure that timely, accurate and effective support is provided to maintain overall customer satisfaction. Support unit start-ups and catalyst reloads: discuss timelines, work scope and UOP involvement with customer to agree plans for UOP site-support. Work closely with UOP Sales counterparts to share customer intelligence and develop specific strategies to target, win and retain future business and prospect for business opportunities. University education in engineering discipline – preferably chemical engineering. Strong refinery or petrochemicals industry experience with a Technical Service and/or Operations background. Good all-round knowledge of refining technologies, their equipment and operations combined with significant prior experience in UOP's core process technologies. Although the position requires significant travel in Africa (including Nigeria) and associated personal flexibility the timing for site visits is mostly set by the CS-AM. Strong interpersonal skills as well as good verbal, written, and presentation skills. Good communication skills are required to manage the extensive internal and external customer contact that the position demands. Good computer software skills (Word, Excel, PowerPoint). How to Apply ONLY qualified & suitable candidates need to apply. If you have the above experience and qualifications, please email professional CV to gill.pinder@honeywell.com